Real Estate Xchange Ltd is committed to full transparency and regulatory compliance, in accordance with The Consumer Rights Act 2015. Below you will find all relevant information regarding our fees, insurance, client protections and regulatory memberships.
At Real Estate Xchange, we combine full regulatory transparency with competitive, clearly structured pricing. Whether you are a first-time landlord or an experienced investor, our fees are designed to be straightforward — with no hidden costs and no surprises.
🔹 First-Time Landlord? Start at 8% All-Inclusive
First-time landlords and new clients may be eligible for our promotional 8% all-inclusive management offer — a reduced rate with full service, no hidden fees and no renewal charges. Learn more about our 8% All-Inclusive Smart Lettings offer →
Standard Fees
Letting Fee or Letting & Management Fee
12% Inclusive of VAT (calculated at 20%)
Sales Fees
3.6% Inclusive of VAT (calculated at 20%)
Finding Fees
3.6% Inclusive of VAT (calculated at 20%)
Client Money Protection
Real Estate Xchange Ltd is covered by professional insurances, including Professional Indemnity Insurance and Client Money Protection (CMP).
View our Client Money Protection Certificate
Complaints Procedure
We are committed to providing a high standard of service. If you are not satisfied with any aspect of our work, we have a clear and accessible complaints process in place.
Read our In-House Complaints Procedure
Redress Scheme — The Property Ombudsman
Real Estate Xchange Ltd is a member of The Property Ombudsman (TPO) scheme, providing an independent redress mechanism for clients. If a complaint cannot be resolved through our internal procedure, it may be referred to The Property Ombudsman for independent review.
Membership number: T00371
Member since: 2017
Visit The Property Ombudsman website
UKALA Membership
Real Estate Xchange Ltd is a registered member of UKALA (UK Association of Letting Agents), ensuring compliance with industry standards and best practices in the lettings sector.
UKALA Membership No: 187802
Member Since: 21/03/2019
