Transparent Property Service Fees

At Real Estate Xchange, transparency is how we operate. Clients making serious property decisions should know exactly what they will pay, what protections are in place, and how the firm is regulated.

This page sets out our fees, client protections, and regulatory standing in full.

Our Fees

Our fees are straightforward, with every cost explained upfront.

Letting & Management Fee
12% inclusive of VAT (calculated at 20%)

Sales Fee
3.6% inclusive of VAT (calculated at 20%)

Finding Fee
3.6% inclusive of VAT (calculated at 20%)

No hidden costs. No lock-in contracts.

First-Time Landlord? Start at 8% All-Inclusive

First-time landlords and new clients may be eligible for our promotional 8% all-inclusive management offer — a reduced rate for the first 12 months with full service, no hidden fees and no renewal charges.

Learn more about our 8% All-Inclusive Smart Lettings offer →

Client Protections

Your funds and your interests are formally safeguarded.

Client Money Protection (CMP)

All client funds held by the firm — including rental income, deposits, and transactional funds — are protected under a Client Money Protection scheme as required by UK law. In the event of a business failure, your money is insured and recoverable.

View our Client Money Protection Certificate

Professional Indemnity Insurance (PI)

All professional work carried out by the firm is covered by Professional Indemnity Insurance, protecting clients against professional risk and liability.

Regulatory Framework

We operate under the UK’s professional regulatory framework for estate and letting agents. These memberships and registrations reflect the standards we are held to — and the protections available to you.

The Property Ombudsman (TPO)

We are a registered member of The Property Ombudsman, the UK government-supervised independent redress scheme. If a complaint cannot be resolved through our internal procedure, you have the right to refer the matter to TPO for independent review — at no cost.

Membership No: T00371
Member since: 2017
Visit The Property Ombudsman website

UKALA — UK Association of Letting Agents

We are a registered member of UKALA, demonstrating compliance with industry standards and best practice in the lettings sector.

Membership No: 187802
Member since: 21/03/2019
Visit the UKALA website

CTSI Approved Code of Practice

We operate under an Approved Code of Practice recognised by the Chartered Trading Standards Institute (CTSI), meeting the consumer protection standards required under UK legislation.

ICO Registration

We are registered with the Information Commissioner’s Office (ICO) for the handling and processing of personal data, in compliance with the Data Protection Act 2018 and UK GDPR.

Complaints Procedure

We are committed to a high standard of service. If you are not satisfied with any aspect of our work, we have a clear and accessible complaints process in place.

Read our In-House Complaints Procedure

If a complaint cannot be resolved internally, it may be referred to The Property Ombudsman for independent review (see above).