Terms and Conditions

Last updated: 5 April 2026

Welcome to the website of Real Estate Xchange Ltd. These Terms of Use govern access to and use of this website. By accessing, browsing, or using this website, you agree to be bound by these Terms. If you do not agree, you should not use this website.

1. Who We Are

This website is operated by Real Estate Xchange Ltd, a company registered in England and Wales under company number 08979930, with its registered office at 62 St Martin’s Lane, London, WC2N 4JS.

Real Estate Xchange Ltd is registered with HM Revenue and Customs for anti money laundering supervision under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, as amended.

Real Estate Xchange Ltd is also a member of The Property Ombudsman scheme.

In these Terms, references to Real Estate Xchange, the Company, we, us, or our mean Real Estate Xchange Ltd.

2. Purpose of the Website

This website is provided for general informational and commercial purposes only. It is intended to present the Company, its services, selected property related information, market commentary, and means of contact.

Unless expressly confirmed by us in writing, nothing on this website constitutes:

an offer capable of acceptance
legal, tax, financial, investment, technical, or other professional advice
a personal recommendation
a representation, warranty, or guarantee of outcome
the creation of any contractual, fiduciary, advisory, agency, or professional relationship between you and the Company

Any service, instruction, engagement, property search, property management arrangement, lettings service, sales service, acquisition support, or other professional relationship will arise only if and when expressly agreed by the Company on separate terms.

3. Permitted Use

You may use this website only for lawful purposes and in a manner consistent with its intended nature as a professional business website.

You must not:

use the website in any unlawful, fraudulent, abusive, or misleading way
attempt to gain unauthorised access to the website, its servers, systems, or connected infrastructure
interfere with or disrupt the operation, security, integrity, or availability of the website
copy, scrape, harvest, extract, reproduce, republish, or systematically use website content without our prior written consent
introduce viruses, malware, malicious code, or other harmful material
use the website in a way that could damage the reputation, operation, or legitimate interests of the Company

We reserve the right to suspend, restrict, or terminate access to the website at any time where we reasonably consider this necessary for security, operational, legal, or business reasons.

4. Accuracy of Content

We aim to ensure that information on this website is presented with reasonable care. However, we do not warrant or guarantee that any content is always complete, current, accurate, error free, or available at all times.

In particular, unless specifically confirmed in writing by us:

property availability may change without notice
prices, rents, yields, costs, descriptions, measurements, timings, and other details may change
market commentary and general information are illustrative only and are not tailored advice
content on this website should not be relied upon as the sole basis for any commercial, legal, financial, tax, or investment decision

You should obtain appropriate independent verification and, where necessary, professional advice before acting or refraining from acting in reliance on any content on this website.

5. Property Information and Services

Property particulars, service descriptions, market observations, guides, and related website materials are provided for general introductory purposes only.

Property particulars, photographs, floor plans, measurements, maps, descriptions, visuals, and related marketing materials are provided for general guidance only and may not be to scale, complete, or fully up to date. They should not be treated as statements of fact or relied upon without independent verification.

The inclusion of any property, service, or opportunity on the website does not guarantee:

current availability
continued availability on the terms stated
suitability for your objectives or circumstances
that any transaction will proceed
that the Company will accept any instruction or engagement

Submitting an enquiry, contact form, email, message, or request through the website does not by itself create:

a contract
an agency relationship
an advisory relationship
an obligation on our part to respond, act, or accept instructions
any exclusivity, priority, reservation, or entitlement

We reserve the right, at our sole discretion, to respond to, accept, decline, or discontinue any enquiry, request, discussion, or potential engagement.

6. No Professional Advice

The content of this website is not professional advice and must not be treated as such.

Nothing on this website constitutes or is intended to constitute:

legal advice
tax advice
accounting advice
financial advice
investment advice
valuation advice
surveying advice
technical advice
a guarantee of return, value, performance, suitability, or result

Any person considering a property, investment, ownership, structuring, lettings, management, financing, or other related decision should obtain independent advice from appropriately qualified advisers before taking action.

7. Anti Money Laundering and Client Verification

Real Estate Xchange Ltd is subject to the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, as amended, and is supervised by HM Revenue and Customs for anti money laundering compliance.

Before we enter into any professional engagement, we may be required by law to carry out client identification and verification procedures, including customer due diligence and, where applicable, enhanced due diligence. This may include verifying the identity of individuals and, where relevant, any beneficial owners, and seeking information regarding the source and origin of funds.

We reserve the right to:

decline or discontinue any engagement, instruction, or transaction where client verification requirements are not satisfied to our reasonable satisfaction
request additional documentation or information at any stage of a professional relationship
make such reports as we are required or permitted to make under applicable law, including reports to the National Crime Agency, without notifying the person concerned where prohibited by law from doing so

By engaging with us or submitting enquiries through this website, you acknowledge that we may be unable to act, proceed, or continue with any matter until all applicable anti money laundering and client verification requirements have been met.

Nothing in this clause limits any other legal, regulatory, or professional obligation to which the Company is subject.

8. Materials Submitted by Users

If you submit information, documents, enquiries, or communications through this website, you confirm that, to the best of your knowledge, such materials are accurate, lawful, relevant, and do not infringe the rights of any third party.

You retain your rights in any materials you submit. However, by submitting them to us, you grant us the right to use, review, store, copy, and process those materials to the extent reasonably necessary to:

review your enquiry
communicate with you
assess whether we may be able to provide services
manage any pre contractual or contractual relationship
comply with legal, regulatory, risk management, or compliance obligations

Unsolicited communications sent through the website will not necessarily be treated as confidential or privileged in the absence of an existing professional relationship, subject always to applicable law and our Privacy Policy. For the avoidance of doubt, any personal data contained in such communications will be processed in accordance with applicable data protection law and our Privacy Policy, regardless of whether the communication itself is treated as confidential.

You should not send sensitive, excessive, or unnecessary personal or commercial information through the website unless and until appropriate arrangements are in place.

9. Intellectual Property

All content on this website, including text, layout, graphics, branding, logos, photographs, design elements, compilations, service descriptions, and other materials, is owned by or licensed to Real Estate Xchange and is protected by applicable intellectual property laws.

You may view the website for your own lawful personal or internal business reference only. Except as permitted by law or with our prior written consent, you may not copy, reproduce, adapt, distribute, publish, transmit, display, create derivative works from, exploit, or otherwise use any part of this website.

10. Third Party Links

This website may contain links to third party websites, platforms, or resources. Such links are provided for convenience only.

We do not control and are not responsible for the availability, content, security, accuracy, terms, privacy practices, or operation of any third party website or service. Accessing any third party link is at your own risk.

11. Privacy, Cookies, Data Protection, and Related Policies

Your use of this website is subject to our Privacy Policy and our Cookie Policy.

We process personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003, where applicable.

Under applicable data protection law, you may have rights including the right to access, rectify, erase, restrict or object to the processing of your personal data, and in certain circumstances the right to data portability. Further details of your rights and how to exercise them are set out in our Privacy Policy, or you may contact us at info@realestatexchange.co.uk.

Information regarding our fees, regulatory framework, client protections, and complaints procedure may also be set out elsewhere on this website. Those materials are intended to provide general information and should be read alongside these Terms where relevant.

12. The Property Ombudsman and Complaints

Real Estate Xchange Ltd is a member of The Property Ombudsman scheme, an independent redress scheme approved in the United Kingdom.

If you are dissatisfied with any aspect of our service, we encourage you to raise the matter with us directly in the first instance. We maintain a written complaints procedure, a copy of which is available on request and on our website.

If, after completing our internal complaints procedure, you remain dissatisfied, you may be entitled to refer the matter to The Property Ombudsman for independent consideration. The Property Ombudsman’s service is free of charge to consumers. Further details are available at www.tpos.co.uk.

13. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, this website and its content are provided on an “as is” and “as available” basis.

We make no representation or warranty, whether express or implied, as to the availability, continuity, suitability, completeness, reliability, or accuracy of the website or its content.

To the fullest extent permitted by law, Real Estate Xchange shall not be liable for any loss, damage, cost, or expense arising out of or in connection with:

your use of, or inability to use, the website
your reliance on general information contained on the website
any inaccuracy, omission, delay, or failure to update website content
any interruption, suspension, technical failure, malware incident, or unauthorised access not reasonably within our control
any decision made or not made by you in reliance on the website

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

14. Indemnity

You agree to indemnify and hold harmless Real Estate Xchange, its officers, employees, representatives, and agents against any losses, liabilities, costs, claims, and expenses, including reasonable legal costs, arising from your material breach of these Terms, your unlawful misuse of the website, or your infringement of any rights of a third party.

15. Changes to These Terms

We may amend these Terms from time to time. Any updated version will be posted on this page and will take effect from the time of publication, unless otherwise stated.

Your continued use of the website after any changes have been published constitutes acceptance of the revised Terms.

16. Governing Law and Jurisdiction

These Terms and any non contractual obligations arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms or the use of this website, save where mandatory consumer protection law provides otherwise.

17. English Version Prevails

These Terms may be made available in other languages for convenience only.

In the event of any discrepancy, inconsistency, ambiguity, translation error, or conflict between the English version of these Terms and any version in another language, the English version shall prevail and shall govern interpretation.